Privacy and Cookies
Snellings & Gerald Giles (R C Snelling Ltd) (“We”) are committed to protecting and respecting your privacy.
We are registered to process personal data under the Data Protection legislation, which imposes on us a legal duty to protect any information we collect from you.
For the purposes of the General Data Protection Regulations (2018), the data controller is R C Snelling Limited, Laundry Lane, Blofield Heath, Norwich NR13 4SQ.
All Communications should be marked for the attention of the company secretary.
This policy was last updated on 13/05/2021
Cookies are small data files which are stored on the hard drive of your computer. Cookies contain certain personal information about you, which help to improve websites and deliver a better and more personalised service.
You may refuse to accept cookies by activating the setting on your browser which allows you to reject cookies. Please note that we do not use these types of cookies on our site. However, if you select this setting on other websites you may be unable to access certain parts of those websites.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
We use ‘session’ (temporary) cookies only, which means they are terminated once the ordering process is finished or the browser is closed.
We may provide hyperlinks to other websites outside the www.geraldgiles.co.uk site. Use of websites outside www.geraldgiles.co.uk site will not be governed by these Conditions. The user is responsible for checking the other websites and any privacy policies that may govern those websites to find out how their data will be treated by the operators of those websites.
We currently use Google Analytics to measure and analyse visitor information related to our web site. For that purpose, your IP address, Internet traffic data and data on your browser type and PC are collected. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. We will not use any of this data to identify you personally, it is used only to monitor and improve www.geraldgiles.co.uk.
How we use your personal information
Personal data is Data about you that is personally identifiable like your name, address, e-mail address, or phone number, and that is not otherwise publicly available.
We set out below the purposes for which we use the personal information we obtain and the legal basis on which we rely to process that information.
Where you have provided CONSENT
We may use and process your personal information where you have consented for us to do so for the following purposes:
- To supply brochures and other material you have specifically requested from us;
- To contact you via email, text message, post or telephone with marketing information about our products and services;
- You may withdraw your consent for us to use your information in any of these ways at any time.
Where required to perform a CONTRACT with you
We may use and process your personal information where it is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract with you including for the following purposes:
- The of ordering, purchasing, hiring or servicing and repair of goods.
- To exchange information for warranty purposes.
Where it is in your VITAL INTEREST
We may use your personal information to contact you if there are any urgent safety or product recall notices to communicate to you or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you. It is in your vital interests for us to use your personal information in this way
Where there is a LEGITIMATE INTEREST
We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business for the following purposes:
- For analysis, and profiling to inform our marketing strategy, and to enhance and personalise your customer or visitor experience;
- To administer our websites and for internal operations, including troubleshooting, testing, statistical purposes;
- For marketing activities (other than where we rely on your consent) e.g. to tailor marketing communications or send targeted marketing messages via social media and other third party platforms;
- To undertake credit checks for finance;
- To correspond and communicate with you;
- To create a better understanding of you as a customer or visitor;
- To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);
- To enforce or protect our contractual or other legal rights or to bring or defend legal proceedings;
- For general administration including managing your queries, complaints, or claims, and to send service messages to you.
Payment details provided are processed utilising third party encrypted software and we do not store or have access to this data.
We do not use your data for any automated decision making or profiling.
All information you provide to us may be transferred to countries outside the European Economic Area (EEA). By way of example, this may happen the servers of our third party service providers are from time to time located in a country outside of the EEA. (Such parties maybe engaged in, among other things, the processing of your payment details and the provision of support services). These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy. These steps include imposing contractual obligations on the recipient of your personal information or ensuring that the recipients are subscribed to ‘international frameworks’ that aim to ensure adequate protection.
In order to complete our contractual obligations, we may be required to share your data with credit reference agencies, suppliers and service companies in the case of hiring, warranties or repair, and with insurers / solicitors and such like in the case of any disputes.
In order to improve our services, we may share your data with a market research company who will contact you to ascertain your experiences and perceptions. You have the right to withdraw your consent for this data share, by contacting us or ticking the appropriate box on the questionnaire.
When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and they will be required to keep your information secure and not to use it other than in accordance with our specific instructions.
In no other case, unless obliged to do so by law, will the we sell, rent, lease or otherwise share your Data with third parties, unless you have provided your specific, positive and unambiguous consent.
If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.
We do not retain personal information in an identifiable format for longer than is necessary.
We may need your personal information to establish, bring or defend legal claims, in which case we will retain your personal information for 7 years after the last occasion on which we have used your personal information in one of the ways specified in How we use your personal information above.
The only exceptions to this are where:
- The law requires us to hold your personal information for a longer period, or delete it sooner;
- You exercise your right to have the information erased (where it applies).
- In limited cases, the law permits us to keep your personal information indefinitely provided we put certain protections in place.
We place great importance on the security of all Data associated with our website users, customers, suppliers, and other contacts. We have security measures in place to protect against loss, misuse or alteration of Data under our control.
Unfortunately, no transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal data, we cannot warrant the absolute security of any Data you transmit to us. Any transmission is at your own risk.
We limit access to personal information about you to staff who we believe reasonably need to use that information to provide services to you or to do their jobs.
We take all reasonable precautions to keep your personal information secure and we have put in place physical, electronic, and procedural safeguards to protect personal information about you.
You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received this information or, where no such information is required, after we have received your request.
Accessing your personal information
You have the right to ask for a copy of the information that we hold about you by emailing or writing to us at the address at the start of this policy. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.
Correcting and updating your personal information
The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information that we hold about you.
In the meantime, if you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, please let us know by contacting us in any of the details described at the start of this policy.
Withdrawing your consent
Where we rely on your consent as the legal basis for processing your personal information, as set out under How we use your personal information above, you may withdraw your consent at any time by contacting us using the details at the start of this policy. If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, you can also do so using our unsubscribe tool. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.
Objecting to our use of your personal information
Where we rely on our legitimate business interests as the legal basis for processing your personal information for any purpose(s), as out under How we use your personal information above, you may object to us using your personal information for these purposes by emailing or writing to us at the address at the end of this policy. If we agree that your objection is justified in accordance with your rights under data protection laws, we will permanently stop using your data for those purposes. Otherwise we will provide you with our justification as to why we need to continue using your data.
You may object to us using your personal information for direct marketing purposes and we will automatically comply with your request. If you would like to do so, please use our unsubscribe tool.
Erasing your personal information or restricting its processing
In certain circumstances, you may ask for your personal information to be removed from our systems by emailing or writing to us at the address at the end of this policy. Unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request.
Transferring your personal information in a structured data file
Where we rely on your consent as the legal basis for processing your personal information or need to process it in connection with your contract, as set out under Section 4 How we use your personal information, you may ask us to provide you with a copy of that information in a structured data file. We will provide this to you electronically in a structured, commonly used and machine readable form, such as a CSV file.
You can ask us to send your personal information directly to another service provider, and we will do so if this is technically possible. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.
Complaining to the UK data protection regulator
You have the right to complain to the Information Commissioners Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO’s website for further details.
Due to changes in legislation and best practice or enhancements to functionality and content on our Sites, we may update this policy and accordingly you should check here from time to time.
R.C Snelling LTD is authorised and regulated by the Financial Conduct Authority and acts as a Credit Broker. Credit is provided by Hitachi Personal Finance, a division of Hitachi Capital (UK) PLC authorised and regulated by the Financial Conduct Authority.