At Gerald Giles we offer outstanding advice, customer service and value for money to all our customers. Although we already offer extremely competitive pricing on all our products, if you find a lower price at a UK authorised retailer we will try to match that price, which is why we offer the Gerald Giles Price Promise in store.
What does the Gerald Giles Price Promise mean?
If you’re looking to buy a new product or appliance for your home, but you come across a lower price elsewhere with the same service conditions prior to purchase, then get in touch with the sales team here at Gerald Giles on Ber Street, Norwich and let us know. We will endeavour to do everything we can to match the price which you have found.
How to apply for a Price Promise
We want our customers to go away happy with their shopping experience at Gerald Giles, so before contacting us about matching a price we’ll need a few details to help us verify the price match.
1) Let us know the full product number, brand and type of the appliance you would like us to look at eg. WAE24490GB, Bosch, Washing Machine
2) The price of the product which you would like to buy
3) Competitor details including the name of the competitor and website details if applicable
If you have been offered a lower price elsewhere, you can let us know in several different ways. You can call us on 01603 621772, email email@example.com or fill in the form at the bottom of this page. Just make sure that you pass on the details listed above in order for us to look into your query.
Terms & Conditions
Here is our criteria of our price promise to make it easier for you to recognise when you are entitled to make a Price Promise query:
- Price Promise matches are made prior to purchase and will not be honoured after delivery.
- Appliances must be brand new, boxed and in stock from our competitor. Display models and imperfect appliances, will not be honoured.
- Claims must be made using a UK authorised dealer. Gerald Giles are not able to price match against dealers outside of the UK.
- The same service conditions eg. delivery charges, installation, warranty etc will need to be applied.
- Additional Gerald Giles discount vouchers or promotions can not be applied to a price match