Info

• What if my goods are damaged?
  When your goods are delivered, please inspect and inform us immediately of any damages or missing items within 7 working days. This does not affect your statutory rights as a consumer.
  Call us on 01603 621772 or email: sales@geraldgiles.co.uk
  
  
• What if my goods are faulty?
  If your purchase develops a fault within 14 days of receipt, we will generally exchange or refund the item provided it is in 'as-new' condition. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange. This does not affect your statutory rights.
  Call us on 01603 621772 or email: sales@geraldgiles.co.uk for more details.
  
  
• Showroom or telephone purchases
  If you wish to return an item for whatever reason, you must do so within 7 days with a receipt of purchase. If you require a refund, we will issue with a credit note to match the value of the item purchased. We also offer you a exchange policy*. The item must be bought to our showroom within 7 days of purchase with a receipt. Please see the damaged and faulty goods information above for more details.
  *Conditions apply.
  
  
• Online purchases
  Please see the damaged and faulty goods information above. All items must be returned within 7 days of receipt. Please ensure the product has not been used, is returned undamaged in the original packaging with any accessories and any other items supplied.
  
  Please return items to:
  Returns department
  Gerald Giles
  16-20 Ber Street
  Norwich
  Norfolk
  NR1 3EJ
  Tel: 01603 621772
  
  Via our online returns policy you are entitled to cancel your contract before you receive the goods and within 7 days after receipt. To cancel, you must inform us in writing or by email. Items are returned at the buyers cost provided the customer has taken reasonable care of the goods before and after cancellation. Customers are requested to return items in original packing unused and preferably unopened. Goods can only be refunded once a return has been received and examined by us.
  
  For full details of our returns, refund and exchange policy, please see our terms and conditions.

Home entertainment products

We have our own specialist in house team to handle most of your home entertainment servicing needs. If your purchase develops a fault after 7 days and within its 12 month guarantee we will organise a repair of the product for you free of charge. This does not apply to faults caused by accident, neglect or misuse for which there can be no refund or exchange.

Kitchen appliances

Normally repairs to any product that develops a fault 7 days after purchase and is still within its 12 month guarantee, will carried out directly by the product manufacturer. As for most retailers, we will provide you with the manufacturer helpline number so you can contact them directly. However, as we value your custom, we are happy to liaise with manufacturers on your behalf and keep you updated throughout the repair process.